In an exclusive for the jewellery and watch industry, Retail Jeweller proudly presents a rare opportunity to gain insights from Stuart Procter, chief operating officer of the esteemed Stafford Collection and Independent Hotelier of the Year 2022. Join Retail Jeweller managing editor, Ruth Faulkner, in a captivating conversation as she delves into the world of 5-star service with a renowned expert. Procter will share a wealth of insights, strategies, and real-world examples from his 20+ years’ experience in high-end hospitality, having worked at some of this country’s finest establishments, to assist those involved in the sale of jewellery and watches in elevating their customer service to unprecedented levels of excellence.

Join us for this enlightening session that promises to redefine your approach to customer service. Whether you’re responsible for running a small design atelier, a luxury independent boutique or are a multiple high street retailer, the principles shared by Procter are sure to resonate with you, providing actionable insights that you can implement in your own business, helping you to create an unrivalled 5-star luxury experience for your valued customers.

Moderator

Ruth Faulkner, managing editor, Retail Jeweller